Terms & Conditions – Express Holidays
Welcome to Express Holidays
By accessing our website or using our travel services, you agree to the following Terms & Conditions. If you do not agree, please do not use our services.
Services Provided
Express Holidays offers:
- Tour packages
- Umrah packages
- Hotel & flight reservations
- Visa assistance
- Transportation services
We act as an intermediary between you and airlines, hotels, visa offices, transport providers, etc.
Booking & Payments
- All bookings require advance payment to confirm services.
- Prices may vary based on availability, season, or exchange rates.
- Express Holidays is not responsible for last-minute price changes by third-party suppliers.
- Remaining balance must be cleared before ticket/visa release (if applicable).
Cancellations & Refunds
- Cancellation and refund policies depend on airlines, hotels, and service providers, not solely on us.
- Some bookings are non-refundable.
- If a refund is eligible, processing time depends on the concerned airline or vendor.
- Service charges, consultancy fees, and processing fees are non-refundable.
Passport & Visa Responsibility
- All travelers must ensure valid passport and required documents.
- Submission of documents does not guarantee visa approval.
- Visa approval/rejection is the sole discretion of the immigration authority.
- Express Holidays is not liable for visa refusal or delays.
Travel Insurance
We recommend clients obtain travel insurance.
We are not responsible for:
- Medical emergencies
- Lost baggage
- Missed flights
- Accidents or injuries
Client Responsibilities
Clients must:
- Provide accurate personal details
- Follow travel guidelines
- Arrive on time for flights and tours
- Respect local laws and customs
Any losses due to client negligence are the client’s responsibility.
Changes to Itinerary
- Airlines and hotels may change or cancel schedules.
- Weather, political issues, or technical failures may impact travel.
- Express Holidays is not responsible for delays or losses caused by these factors.
- We will assist where possible, but compensation is not guaranteed.
Limitation of Liability
We are not liable for:
- Third-party service errors
- Force majeure events (natural disasters, strikes, war, pandemic)
- Lost belongings
- Personal injuries during travel
Our liability is limited only to services issued directly by Express Holidays.
Marketing & Communication Consent
By contacting us, you agree to:
- Receive updates through call, SMS, WhatsApp, or email
- Opt-out anytime by contacting us
Intellectual Property
All website content including logos, text, images, and graphics belongs to Express Holidays.
Unauthorized use is prohibited.
Policy Updates
We may update these terms at any time without prior notice.
Latest version will be posted on our website.
Contact Information
For clarification or complaints, reach us at:
Express Holidays
Email: support@expressholiday.sa
Phone: +966-556678333