Refund Policy – Express Holidays

At Express Holidays, we always aim to provide the best travel experience. However, refunds are subject to the terms and conditions of airlines, hotels, embassies, and other third-party suppliers involved in your booking.

This Refund Policy explains how refund requests are handled.

General Refund Terms

• All refund requests must be submitted through official communication channels (email/WhatsApp/call).
• Refunds are processed only if the third-party supplier approves it.
• Our service charges, consultation fees, and processing fees are non-refundable.
• Refund amounts and processing times may vary depending on suppliers.

Flights / Airline Tickets

• Refund eligibility depends on the airline’s fare rules.
• Some tickets are completely non-refundable.
• If a refund is approved, the airline decides:
  • Refund amount
  • Deductions
  • Processing time
• Airline penalties for cancellation will apply.

Hotel Bookings

• Refunds depend on the hotel’s cancellation policy.
• Bookings during peak season or special events may be non-refundable.
• No-show or late check-in may result in no refund.

Visa Services

• Visa fees are non-refundable, even if the visa is rejected.
• Embassy fees, biometric fees, and courier charges are not refundable.
• Our consultancy fee is also non-refundable.

Umrah & Tour Packages

• Refunds depend on airlines, hotels, transportation partners, and ground operators.
• Any partial usage of services will reduce or void refund eligibility.
• Group package deposits are usually non-refundable.

Service Charges

The following are always non-refundable:

• Consultancy charges
• Processing charges
• File preparation & documentation fees
• Bank transfer charges
• Third-party online payment fees

Refund Processing Time

• Airline refunds may take 15–45 working days
• Hotels and tours may take 7–30 working days
• International refunds can take longer

We cannot issue refunds until suppliers release funds.

Force Majeure / Beyond Our Control

No refunds are issued for cancellations due to:

• Natural disasters
• Weather issues
• Pandemic situations
• Strikes, protests, or war
• Travel bans
• Airport/airline technical delays

We will assist, but we do not guarantee compensation.

Customer Responsibility

Refund may be denied if:

• Wrong information was provided
• Documents were not submitted on time
• Customer violated airline/visa rules
• Customer failed to arrive on travel date

Contact for Refund Requests

To request a refund, contact:

Email: info@expressholidays.sa
Phone/WhatsApp: +966-556678333 , +447-867861978